Have a question about attending this year’s DesignThinkers conference?
Here are some answers to commonly asked questions. If we haven’t covered it here, before September 30, call 1.888.995.6133 or email [email protected].
During the event, if you’re attending, visit registration just inside the main doors at Meridian Hall. Or DM us on Instagram or Pheedloop (our virtual event platform).
When is the Toronto conference?
DesignThinkers takes place on Wednesday, October 1 and Thursday, October 2. Registration opens at 8:00 a.m. and is open all day both days. Presentations begin at 9:30 a.m.
Where is the Toronto conference?
– Meridian Hall, 1 Front St. East (registration, hospitality, main stage & additional programming)
– St. Lawrence Centre, 27 Front St. East (Bluma Appel Theatre)
If I’m registered, what do I do when I arrive at Meridian Hall?
There is no printed ticket or e-ticket. All that is required is your name. Registration lines are divided alphabetically by last name. When you arrive, look for the line that includes your last name (indicated on screens above the desk) to receive your badge and program.
I can’t attend the whole day, can I let someone go in my place when I’m not there?
No. Registration is non-transferrable.
Is there an event app for attendees?
Yes! Download the Pheedloop Go! app and log in. Use the credentials sent to the email that was for your registration. The app allows you to view the schedule and additional programming you signed up for (under “Tickets”).
What is the additional programming? I haven’t registered for it? Can I still do that?
– Roundtable discussions ($10) (8:15 a.m. and 12:15 p.m.)
– Group mentoring ($5) (8:15 a.m. and 12:15 p.m.) (Student and Associate RGDs)
– Workshops ($10–$20)
To register, log in to the attendee portal (using your credentials as mentioned above) > Registrations > Click on your ticket > Purchase additional tickets. Portal registration for roundtables closes Tuesday, September 30 at 5 p.m. ET. To register at the conference, go to the session location or visit registration. Workshop registration will remain open on the portal throughout the event.
*IMPORTANT NOTE: This is a new link to the attendee portal. Due to changes with Pheedloop, previous links are now broken. Use the link in this email moving forward.
I’m attending virtually, how do I access the virtual event platform?
All attendees can access livestream here. You will be sent an email with login credentials.
I’m experiencing tech issues with the live stream. What should I do?
Here are some things to try while awaiting a response:
– use a modern browser (all browsers supported except Internet Explorer) using a desktop or laptop
– use an incognito window
– refresh the page (hard refresh: CTRL+shift+R) and/or restarting the device
– a browser extension may be blocking access, please disable if possible
– if none of the options above work, DM the RGD staff on Pheedloop
Are the conference sessions being recorded?
Yes, all attendees (both streaming and in-person) have access to the virtual event platform. A few days after the conference, recordings will be uploaded here to watch for three months. You must be registered for the conference to access the live stream and the recordings.
Is food included in the price of the ticket?
Continental breakfast is available to all attendees from 8:00 to 9:30 a.m. Lunch is NOT provided for attendees. If you’re attending a lunchtime roundtable, you’re welcome to bring your lunch.
Is there a party for attendees?
Yes. All attendees and speakers are invited to our delegate party at Bier Markt at 58 The Esplanade on October 1. Doors open at 5:30 p.m. You must have your conference badge to access for hors d’oeuvres and drinks (the first one is on us).
Can someone not going to the conference go to the party?
Yes. Buy tickets here.
Will there be a place at the conference for prayer or quiet reflection?
Yes. There is a small quiet room in the Lower Lobby available for attendees who need a space to pray or decompress. This is not intended to be a space for phone calls or conversation. If you use this room, please be respectful of those around you.
Is there Wi-Fi at the venue?
Yes. Follow the instructions in the front of your program for access.
Can I post about the event on social media?
Absolutely! During the conference, tag the RGD (@rgdcanada on Instagram) and use #rgdDT. We’d love to see how you’re enjoying the event.
What should I bring to the event?
A reusable water bottle, notebook/laptop, phone charger and tote bag are all useful items to bring. Don’t forget to pack your business cards if you have them.
Is there coat check? Can I bring my luggage?
Yes. There is free coat check available to store coats and luggage.
