As Chief Experience Officer (CXO) at Mailchimp, Gene leads a multidisciplinary team of CX, UX, Brand and Operation professionals responsible for delivering a seamless customer experience.
He is customer-obsessed, data and outcomes driven, systems oriented and focused on the various touch points across the entire end-2-end journey (both internally and externally). Gene partners closely with peers in strategy, product, marketing, engineering and customer support to help drive a culture of inclusive co-creation to benefit our customers and the business. Before Mailchimp, he led a global cross functional team at PlayStation where he was responsible for the product and service experiences across the game console, web, mobile and VR while driving towards a user-centred culture. He has also worked with Nickelodeon, Scholastic, Landor, Y&R and several other great brands leading user experience, branding, advertising and design.