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Innovate Stream

Probably Right: Designing in the age of AI agents

Maggie Chen

Oct 20, 11:45 - 12:30 PM

Meridian Hall — Castlepoint Numa Lounge

Schedule

Designing interfaces has always been about trust: we craft flows, states and buttons that do what they say they'll do, so that people trust them. 

AI agents throw a wrench in that. Now, you hand over a goal instead of a click (dispute a charge, plan a vacation, build a weekly meal plan) and the AI agent handles the busywork, giving you something… probably right. But not always. When the outputs are unpredictable, how do we design experiences people will trust? In this session, we dig into how AI agents work and practical approaches for designing trustworthy interfaces on top of them. As we go, we’ll start to see: the machines worth trusting always have a human hiding inside, and the closer design gets to the thing we care about most—delight, the more irreplaceable that human becomes. This is a hopeful talk, pulling apart the black box of AI to show why the future is more human than the headlines suggest.

What participants will learn:

  • How AI agents work and what they’re useful for
  • Practical approaches to designing trustworthy experiences on top of AI agents
  • Why you can’t take the human out of the machine—and shouldn’t want to scientists

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